SO, evil entity numero uno: Zales. Now, I happen to work in jewelry, so I am painfully aware of the level of customer service that crazy people require. Not one day passes that I'm forced to be super sweetly nice to a bitching customer. Most of the time I can handle it well enough, you just gotta go with the flow most of the time. No probs. I am here to serve you, oh Liege. Oh, your diamond has gone missing, you say? The biggest one in your ring? Well now, look at these plier marks on the gold...Oh, you want it replaced for free? SURE, no problem! In fact you know what, let me connect you with the diamond mine I have shoved up my ass. Wait, I may possibly not say exactly that last part. But the other stuff is fairly spot on, we are forced to comply with a myriad of ridiculous requests. Because of this, when I visit a fellow jeweler I tend to be slightly critical of the customer service provided. Recently, I visited a Zales store in the Fox Valley Mall because I was on a quest for a birthday present for myself. I found this ring I liked, sooo gorgeous, for $399. Here it is.
Now, I'm no idiot. I know these people can further discount if you push for it. So I asked if the "gentleman" I was speaking with could lower the price at all. His response was a flat out NO. I was surprised because this dude was being incredibly cold and rude towards me, but I tried again. I asked, do you have an sales coming up? Again, I was met with a brusque NO. I said, I've purchased from here before, and they've been able to help out with the price before. To which he responded, "well it looks like you had a salesperson who made a mistake then." At this point I was just irritated, because it was obvious that this guy thought I was a young person who wasn't a serious shopper, and so he felt he could be dismissive of me and I would leave and not waste his time any further. So I left, resolving to come back and speak with a more helpful associate. I call the next morning for the ring, and looked it up online with the sku number a woman gave me. I was hella shocked to discover that the ring I was looking at the night before was actually priced at freakin $1400!! It was glaringly obvious at that point that the ring had been misplaced, and that the rude sales guy from the night before (the manager of the store, by the way) was obviously trying to get rid of me so that he wouldn't be forced to sell me the ring at the price he had to quote me! Oh but that was a BIG mistake on his part. I am super reasonable, and if he had picked up that ring at first and said, oh wow this has actually been put in the wrong place, it's actually priced much higher, I would have let it go. Mistakes happen. But his "human error," as he henceforth referred to it, was a slimy, underhanded deception. He deliberately let me think the ring was the lower price, knowing full well it was actually much more expensive, because he was positive I couldn't buy it anyway. And to be rude and dismissive to me on top of it? And insult my intelligence? Nope, sorry bald dude, it ain't gonna happen. After a VERY heated discussion with him, I used the number he provided me to attempt to contact his district manager. It of course did not connect me. I went through a long, arduous process to speak with a customer representative to file my complaint, and got a case number. Because now, it's ON. He's going to be forced to give me that ring at the $399 price he told me it was. I'm not one to back down from a fight, and this guy will soon find out exactly how tenacious I can be... I will be calling daily until I get the price I'm seeking. I'll have to post updates when I get my final result!
Whew. One down. Ok, evil entity number two: T-Mobile. Those fargin bastages have screwed me over WAY too many times!! I discovered on this month's bill that the family plan I am on is being charged twice for the single internet plan my phone needs. I go to the store to look into it. Apparently, when I upgraded on my dad's line (mine was not eligible at the time) they put the 4G network on his line instead of mine. Ok, got that. I called to switch it to my line. What they did instead was ADD it to my line, so there are two separate charges on two separate lines for one internet service! My dad has an old school flip phone, definitely not 4G capable, and so there's no way he could be using it! Both the customer service chick AND her supervisor that I spoke with said not only will they not reverse the charges for this, but that I will probably have to continue paying for both throughout the course of my two year contract. But wait, they have options! Ok, option #1: I can cancel mine, and only my dad's phone will have internet. Utterly useless. Option #2: I can split the cost on both plans, and have limited internet on both. Not exactly what you'd want for your expensive 4G phone, since you'd have to count the minutes you spent online. Option #3: I can buy a new phone outright on his plan, and they can then cancel the required internet service. No word on what to do with the additional phone. AND option #4: I can cancel the service and pay a $200 fee. By the end of this VERY frustrating conversation, the supervisor said, "Ma'am, be advised that I have given you your options and that I cannot cancel the internet plan or absolve the fee." To which I replied, "Ma'am, please be advised that you are a stupid bitch," before hanging up on her. Veeeery angry, I was. On top of it all, I'm still going to have to choose a damn option and call them back. I HATE THEM. Evil bastages.
SO! These are the current battles I face! One I went into head on, and the other I got roped into. I wonder if either will pay to correct the high blood pressure they're causing... No? Eh. Didn't think so.
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